Privacy Policy | Eternal Slots Casino

Information we collect

To provide online casino services, maintain a secure platform and meet our obligations, we may collect information about you and your use of the website. The information collected depends on the services you use, the account activity you undertake and the choices you make.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, account preferences and contact details. We may also keep records of communications with you, including requests made to customer support and information provided when you ask for help.

Identity and verification information

To confirm identity, protect accounts and support secure operation of the service, we may request verification information or documents. These may include information used to confirm your identity, age, location or source of funds where appropriate. Verification material is handled for legitimate operational, security and compliance purposes.

Payment and transaction information

We may collect records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment card, bank or other payment details directly. We may receive information about the payment method, transaction status and related records without necessarily receiving or storing complete payment credentials.

Device, usage and cookie information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, access times and general activity. We may use cookies and similar technologies to remember settings, support account functions, understand website use, improve performance and help detect suspicious activity.

How we use and share information

Personal information is used for purposes connected with operating, securing and improving the service, supporting players and meeting applicable obligations. The purposes may include:

Creating, maintaining and administering your account.
Processing and recording deposits, withdrawals, wagers and other transactions.
Confirming identity, age and account information.
Conducting security, anti-fraud, anti-money laundering and other risk checks.
Detecting, preventing and investigating suspicious, unauthorised or unlawful activity.
Providing customer support and responding to questions, complaints and requests.
Managing website functionality, performance, security and technical operations.
Personalising general website settings and improving products, services and user experience.
Sending service communications, such as account, security and transaction messages.
Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
Keeping appropriate business and transaction records and meeting legal, regulatory and responsible gambling obligations.

We do not use personal information for purposes unrelated to the operation of the service unless we explain the purpose to you or obtain any consent required. Where information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with our record-keeping obligations.

Sharing information

Information may be shared with service providers and professional partners that help operate the website and services. These may include payment and identity verification providers, technology and hosting providers, customer support tools, fraud prevention services, security providers, auditors and professional advisers. Information may also be disclosed where necessary to protect users, investigate suspected misuse, enforce terms or comply with a valid legal or official request.

Service providers are expected to handle information securely and only for appropriate purposes. Some providers may operate in another country or process information using systems located outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and protection of the information.

Security, storage and cookies

We use reasonable technical, administrative and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, authentication procedures, monitoring, encryption or other safeguards appropriate to the nature of the information and the risks involved.

No online service can guarantee that information will always be completely secure. You are responsible for keeping your account credentials confidential and should contact support promptly if you believe your account or personal information has been accessed without permission.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, we may delete it, anonymise it or securely dispose of it.

Cookies

Cookies are small files or similar technologies stored on your device when you visit a website. They can help the website remember your settings, keep you signed in, support security, measure performance and understand how features are used. Some cookies are necessary for core functions, while others support analytics, preferences or communications.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly or your preferences may not be retained. Browser settings vary, so refer to your browser's help information for instructions.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, or to ask a privacy question, contact support@eternalslotscasino.wtf. Please describe your request clearly and provide enough information for us to understand what you need. We may need to verify your identity before providing information or making changes, particularly where an account or sensitive information is involved.

Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
Correction: ask us to update information that is inaccurate, outdated or incomplete.
Deletion: ask us to remove personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible where information must be retained for legal, security or transaction-record purposes.
Marketing consent: withdraw consent to marketing communications at any time by contacting support@eternalslotscasino.wtf or using an unsubscribe option included in a marketing message.

Withdrawing marketing consent does not stop essential service messages, including account, security, verification, transaction or other operational communications. We aim to respond to privacy requests within a reasonable time. If a request cannot be completed, we will explain the relevant reason where appropriate.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The current version will be made available on this page. You should review the policy periodically so you remain informed about how information is handled. Continued use of the website after an update may indicate acceptance of the revised policy where acceptance is required.